How to communicate with the client - PheonixSolutions
How to communicate with the client - PheonixSolutions
General Guidelines
[edit]Please avoid single line reply to customer.
Example: Okay, Sure, etc..All queries must be answered while replying to customer/clients.
Use Hello <Clientname>, at the starting of conversation.
Greet the customer. Eg., ‘Greeting from PheonixSolutions’, ‘Thanks for contacting Pheonixsolutions’,’Welcome to PheonixSolutions’, ‘Good Morning from PheonixSolutions’
Always give periodic update to the customer. Client will feel happy if he/she gets progressive updates.
Provide proper proof to your works to the customer such as screenshot, attachments, text documents, architecture diagram, etc.,
Explain the customer how we resolved the issue.
If we don’t understand client requirements/replies, please discuss in internal chat before reply to client. It will be a bad remark on us if we don’t understand client’s requirements.
Try to explain what is the issue you are facing and inform to client.
Always loyal to the customer. If we made any mistake then accept the mistake to the client
Always share the login details to registered contact/email account.
At the beginning of conversation, start with greetings which described in general guidelines.
Avoid sharing confidential login information in Whatsapp
Request client feedback at the end of work
Skype:
[edit]Avoid sharing confidential login information in skype
Request client feedback at the end of work
Phone:
[edit]Start a conversation with greeting words. Don’t use “Hello” while speaking to the client. Use ‘Welcome to PheonixSolutions!’, ‘Thanks for contacting PheonixSolutions’, ‘How can I help you’
Refrain asking confidential information in phone such as Credit card, Banking information,etc.,
Start a conversation with greeting.
Always start a new mail thread when the issue resolved.
Add your signature at the end of your reply.